Help & Guides
Step-by-step guides for getting the most out of the app.
8 Things to Check When a Customer's Uploaded File Doesn't Show Up
A customer says they uploaded a file but you can't find it? Eight things to check in File To Inbox: the right uploads list, stuck deliveries, the storage destination, and more.
9 Ways to Collect Customer File Uploads on Shopify and Where They Land
Nine ways to collect customer file uploads on Shopify and where they land: product-page widget, upload page, cloud storage, Google Drive, OneDrive, Box, Dropbox, SFTP.
Add a File Upload Field to Shopify Product Pages
Add a file upload widget to your Shopify product pages so customers can upload artwork, logos or documents with their order — pick which products show it, set the label, position and file limits, no theme code required.
Create a Standalone File Upload Page for Your Store
Set up a standalone file upload page on your Shopify store so customers can send files any time — add custom form fields, instructions and a thank-you message, then share the link anywhere. No order or theme code needed.
File Request Pro Alternative for Shopify: Collect Customer Files with Every Order
Looking for a File Request Pro alternative built for Shopify? Accept customer file uploads on product pages, tie files to orders, and get them in your inbox, Dropbox, Google Drive, OneDrive, Box or SFTP.
Find and Download Files Customers Uploaded With Orders
Find the files customers uploaded on your Shopify store — check delivery health, open a widget's uploads, download the files, jump to the linked order, and retry anything that hasn't been delivered.
Send Shopify Customer File Uploads to Box
Connect Box to your Shopify store and customer file uploads land straight in your Box account — auto-organized in a FileToInbox.com folder you can change anytime.
Send Shopify Customer File Uploads to Dropbox
Connect Dropbox to your Shopify store and customer file uploads land straight in your Dropbox, inside an Apps/FileToInbox.com folder you can organize per widget.
Send Shopify Customer File Uploads to Google Drive
Connect Google Drive to your Shopify store and customer file uploads land straight in your Drive — auto-organized in a FileToInbox.com folder you can change anytime.
Send Shopify Customer File Uploads to OneDrive
Connect OneDrive to your Shopify store and customer file uploads land straight in your OneDrive — auto-organized in a FileToInbox.com folder you can change anytime.
Send Shopify Customer File Uploads to Your Own SFTP Server
Connect your own SFTP server to your Shopify store and customer file uploads are written straight to it, under a base path you choose, with folders created automatically.
Shopify File Upload App: Let Customers Upload Files With Their Orders
Use a Shopify file upload app to accept customer file uploads on product pages and a standalone upload page — with files delivered to your inbox and synced to Dropbox, Google Drive, OneDrive, Box, SFTP or built-in cloud storage.
Shopify File Upload Size Limit, File Types and What File To Inbox Doesn't Do
Shopify file upload size limit with File To Inbox: up to 5 GB per file, any file type. Plus what it doesn't do: checkout upload, FTP, proofing.
Shopify Upload Button Not Showing on Product Page? How to Fix It
Shopify upload button not showing on product page? Check product selection, an active plan, re-sync, and a custom CSS selector position in File To Inbox.
Where Uploaded Files Go: Email, Dropbox, Google Drive & More
Choose where customer file uploads are delivered on Shopify — an email notification to your inbox plus the app's built-in cloud storage, or your own Dropbox, Google Drive, OneDrive, Box or SFTP — set per upload widget.