# Send Shopify Customer File Uploads to Dropbox > Connect Dropbox to your Shopify store and customer file uploads land straight in your Dropbox, inside an Apps/FileToInbox.com folder you can organize per widget. Storage & delivery · 4 min read · Updated 2026-09-22 Canonical: https://filetoinbox.com/docs/shopify-file-uploads-to-dropbox If you already keep your work files in **Dropbox**, that's where your customers' uploads should go too. **File To Inbox** connects your Shopify store to Dropbox so every customer upload — artwork, photos, documents, print files — is delivered straight into your own Dropbox, where it syncs to your computer like any other file. You still get an email notification for every upload, and the files stay in your account, forever, under your control. Dropbox was the app's first storage connection, so it's the most established option, and setup takes about a minute. ## 1. Connect Dropbox on the dashboard Open the app's dashboard and find the **Where your uploaded files go** card. Under **Connect your own storage**, click **Connect** next to **Dropbox**. Dropbox's own sign-in screen opens — log in to the Dropbox account that should receive the files and click **Allow**. Back on the dashboard, the Dropbox row shows **Connected** with your account. ![Connect Dropbox on the dashboard — Dropbox row Connect button highlighted](https://filetoinbox.com/docs-assets/img/shopify-file-uploads-to-dropbox/00-connect.png) ## 2. Point a widget at Dropbox Open any upload widget or standalone page and scroll to **Storage destination**. Set the dropdown to **Dropbox** and Save — that widget's uploads now go to your Dropbox. It's a per-widget setting, so other widgets can keep using Google Drive, OneDrive, Box, SFTP, or the built-in Cloud storage. ![Point a widget at Dropbox — #upload_page_storageProvider highlighted](https://filetoinbox.com/docs-assets/img/shopify-file-uploads-to-dropbox/02-destination.png) ## 3. Choose the folder inside Apps/FileToInbox.com Dropbox gives the app access to one folder only: **Apps/FileToInbox.com** in your Dropbox. The app can't see or touch anything else in your account. Leave the **Storage folder** field empty and uploads land straight in that app folder, or type a folder like "/orders" to keep this widget's files in their own subfolder (the app creates it on first upload). Under **Same or separate folders?** pick **Store each upload session in a separate folder** to group each customer's files together. The **"Files from this widget will go to"** line at the bottom always shows the exact destination, starting with "Dropbox › Apps/FileToInbox.com". ![Choose the folder inside Apps/FileToInbox.com — #upload_page_dropboxFolder highlighted](https://filetoinbox.com/docs-assets/img/shopify-file-uploads-to-dropbox/01-folder.png) ## 4. Open uploads right from the app The widget's **Uploads** list shows each upload session with **to Dropbox** in the Uploaded column, and each filename links straight to the file in your Dropbox. The email notification for each upload links to the same files, and because it's Dropbox, the files also sync to any computer running the Dropbox app. ![Open uploads right from the app — Uploaded column highlighted](https://filetoinbox.com/docs-assets/img/shopify-file-uploads-to-dropbox/03-uploads.png) ## FAQ ### How do I upload Shopify customer files to Dropbox? Connect Dropbox on the app's dashboard (one click plus Dropbox's Allow screen), then set your upload widget's Storage destination to Dropbox. Every customer upload from that widget lands in your Dropbox automatically. ### Where in my Dropbox do the files end up? Inside the Apps/FileToInbox.com folder, in whatever subfolder you set on the widget — or directly in the app folder if you leave the Storage folder field empty. Every widget shows a live "files will go to" line in its settings. ### Can the app see the rest of my Dropbox? No. The Dropbox permission you grant is limited to the Apps/FileToInbox.com folder. The app can't read, change, or delete anything outside it. ### Can I move files out of the app folder? Yes. They're regular Dropbox files, so you can move, rename, or share them however you like. New uploads keep arriving in the widget's folder inside Apps/FileToInbox.com. ### How big can uploaded files be? Up to 5 GB per file, depending on your plan. ### How long do files stay in my Dropbox? Forever. They're regular files in your own Dropbox, so retention is up to you. The 365-day limit only applies to the app's built-in Cloud storage. ### Can I use Dropbox for one widget and something else for another? Yes. Storage destination is a per-widget setting, so different widgets can deliver to Dropbox, Google Drive, OneDrive, Box, SFTP, or the built-in Cloud storage independently. ### What happens if I disconnect Dropbox? Files already delivered stay in your Dropbox. The app never deletes them. Widgets still pointed at Dropbox can't deliver new uploads until you reconnect, so switch their Storage destination first or reconnect the account. ## Related - [Where Uploaded Files Go: Email, Dropbox, Google Drive & More](https://filetoinbox.com/docs/file-upload-storage-and-notifications.md) - [Send Shopify Customer File Uploads to Google Drive](https://filetoinbox.com/docs/shopify-file-uploads-to-google-drive.md) - [Send Shopify Customer File Uploads to OneDrive](https://filetoinbox.com/docs/shopify-file-uploads-to-onedrive.md) - [Send Shopify Customer File Uploads to Box](https://filetoinbox.com/docs/shopify-file-uploads-to-box.md) - [9 Ways to Collect Customer File Uploads on Shopify and Where They Land](https://filetoinbox.com/docs/collect-customer-file-uploads-on-shopify.md)