# Send Shopify Customer File Uploads to Box

> Connect Box to your Shopify store and customer file uploads land straight in your Box account — auto-organized in a FileToInbox.com folder you can change anytime.

Storage & delivery · 4 min read · Updated 2026-08-01

Canonical: https://filetoinbox.com/docs/shopify-file-uploads-to-box

Plenty of companies standardize on **Box** for exactly the kind of files customers upload with orders — artwork, signed documents, medical forms, source material. **File To Inbox** connects your Shopify store to Box so every customer upload is delivered straight into your Box account, organized in a folder the app manages for you. You still get an email notification for every upload, and the files stay in your own account, forever, under your control and your company's policies. Setup is quick.

## 1. Connect Box on the dashboard

Open the app's dashboard and find the **Where your uploaded files go** card. Under **Connect your own storage**, click **Connect** next to **Box**. Box's own sign-in screen opens — log in to the Box account that should receive the files and grant access. Back on the dashboard, the Box row shows **Connected** with your account. (Box support is fresh, so you'll see a **Beta** badge next to it.)

![Connect Box on the dashboard — Box row Connect button highlighted](https://filetoinbox.com/docs-assets/img/shopify-file-uploads-to-box/00-connect.png)

## 2. Know your base folder — FileToInbox.com by default

On first connect, the app creates a **FileToInbox.com** folder at the root of your Box account and delivers every upload inside it, so nothing clutters your Box root. Want the files somewhere else? Click **Change folder** on the storage card and enter any folder name — the app finds or creates it automatically. Leave the field empty to deliver straight to the account root. Changing it later only affects future uploads; files already delivered stay put.

![Know your base folder — FileToInbox.com by default — #storage_folder_folderName highlighted](https://filetoinbox.com/docs-assets/img/shopify-file-uploads-to-box/01-folder.png)

## 3. Point a widget at Box

Open any upload widget or standalone page and scroll to **Storage destination**. Set the dropdown to **Box** and Save — that widget's uploads now deliver to your Box account. Because it's per widget, other widgets can keep using Dropbox, Google Drive, or the built-in Cloud storage. In the same section you can add a **Storage folder** subpath (like "/client-files") and switch on **separate folders per upload session** so each customer's files stay grouped — the app creates every folder on demand.

![Point a widget at Box — #upload_page_storageProvider highlighted](https://filetoinbox.com/docs-assets/img/shopify-file-uploads-to-box/02-destination.png)

## 4. Open uploads right from the app

You keep the app's overview too: the widget's **Uploads** list shows each session with **to Box** in the Uploaded column, and each filename links straight to the file in Box. The per-upload email notification carries the same links — inbox, app, and Box all lead to the same file.

![Open uploads right from the app — Uploaded column highlighted](https://filetoinbox.com/docs-assets/img/shopify-file-uploads-to-box/03-uploads.png)

## FAQ

### How do I upload Shopify customer files to Box?

Connect Box on the app's dashboard (one click plus Box's sign-in screen), then set your upload widget's Storage destination to Box. Every customer upload from that widget is delivered into your Box account automatically.

### Where in my Box account do the files end up?

In a folder called FileToInbox.com at your Box root, created automatically when you connect. Change it anytime with Change folder on the dashboard, or leave the name empty to use the account root. Widget-level subfolders and per-session folders are created inside it on demand.

### How big can uploaded files be?

Up to 5 GB per file with Box as the destination.

### How long do files stay in my Box account?

Forever — they're regular files in your own Box account, governed by your own retention policies. The 365-day limit only applies to the app's built-in Cloud storage.

### Can I use Box for one widget and something else for another?

Yes. Storage destination is a per-widget setting, so different widgets can deliver to Box, Google Drive, OneDrive, Dropbox, SFTP, or the built-in Cloud storage independently.

### What happens if I disconnect Box?

Files already delivered stay in your Box account — the app never deletes them. Widgets still pointed at Box can't deliver new uploads until you reconnect, so switch their Storage destination first or reconnect the account.

### Does this work with enterprise Box accounts?

Connect whichever Box account should own the files. If your Box enterprise restricts third-party apps, your Box admin may need to allow the connection.

## Related

- [Where Uploaded Files Go: Email, Dropbox, Google Drive & More](https://filetoinbox.com/docs/file-upload-storage-and-notifications.md)
- [Send Shopify Customer File Uploads to Google Drive](https://filetoinbox.com/docs/shopify-file-uploads-to-google-drive.md)
- [Send Shopify Customer File Uploads to OneDrive](https://filetoinbox.com/docs/shopify-file-uploads-to-onedrive.md)