# Find and Download Files Customers Uploaded With Orders > Find the files customers uploaded on your Shopify store — check delivery health, open a widget's uploads, download the files, jump to the linked order, and retry anything that hasn't been delivered. Storage & delivery · 4 min read · Updated 2026-07-13 Canonical: https://filetoinbox.com/docs/find-customer-uploaded-files Collecting files is only half the job — when an order comes in, you need to *find* the file fast and get on with fulfilment. **File To Inbox** keeps every upload in the dashboard, grouped by the widget it came through and tied to its order where possible, so you're never digging through your inbox. This guide shows how to check that uploads are arriving, open a widget's files, download them, and retry anything that hasn't been delivered yet. ## 1. Check your upload health at a glance The dashboard opens with an **Upload health** card showing your delivery success rate over the last 30 days. When everything's flowing you'll see all uploads delivered; if something hasn't reached your storage yet, the card flags it and tells you it retries automatically every 30 minutes. It's the fastest way to know your file collection is actually working. ![Check your upload health at a glance — #upload-health-card highlighted](https://filetoinbox.com/docs-assets/img/find-customer-uploaded-files/00-upload-health.png) ## 2. Open a widget's uploads Each upload widget or page in the dashboard list has a **View uploads** link with a count next to it. Click it to open every file that's come through that specific widget — so your product-page uploads and your standalone page each keep their own tidy list. ![Open a widget's uploads — s-linkhref*="uploadPageUploads" highlighted](https://filetoinbox.com/docs-assets/img/find-customer-uploaded-files/01-view-uploads.png) ## 3. Browse the uploads list The uploads list lays each submission out in a table: a **Files** column with the uploaded files, a **Details** column showing any message or extra form fields the customer filled in, and an **Uploaded** column with the date and where the files were sent. Newest uploads sit at the top, so the order you're working on is right there. ![Browse the uploads list — s-table highlighted](https://filetoinbox.com/docs-assets/img/find-customer-uploaded-files/02-uploads-list.png) ## 4. Download files and jump to the order In the **Files** column, click a file to download it or open it in your storage. For product-widget uploads, an **Order** column links straight to **View order** in Shopify admin (once you've authorized read-orders access), so you can match a file to its order and its customer without leaving the flow. ![Download files and jump to the order — s-table-body highlighted](https://filetoinbox.com/docs-assets/img/find-customer-uploaded-files/03-download-files.png) ## 5. Make sure nothing gets stuck If an upload hasn't been delivered — a storage hiccup, a dropped connection — the Upload health card surfaces it. The app retries failed deliveries automatically every 30 minutes, and when you don't want to wait there's a **Retry now** button to kick it off immediately. So a temporary glitch never means a lost file. ![Make sure nothing gets stuck — #upload-health-card highlighted](https://filetoinbox.com/docs-assets/img/find-customer-uploaded-files/04-retry.png) ## FAQ ### How do I find the files a customer uploaded? Open the app dashboard, find the upload widget or page in the list, and click its View uploads link. That opens every file collected through that widget, newest first, with the customer's message and any extra fields alongside. ### How do I download a customer's uploaded file? In a widget's uploads list, click the file in the Files column to download it or open it in your storage. Files in the app's built-in Cloud storage download straight from the dashboard. ### How do I see which order a file belongs to? For product-widget uploads, the uploads list has an Order column that links to View order in Shopify admin (you'll be prompted to authorize read-orders access the first time). That ties each file to its order and customer. ### A customer says they uploaded a file but I can't see it — what now? Check the Upload health card on the dashboard. If a delivery is stuck it's flagged there; the app retries automatically every 30 minutes, or you can press Retry now to push it through immediately. ### Do failed uploads retry on their own? Yes. The app automatically retries any upload that hasn't reached your storage every 30 minutes. The Retry now button just lets you trigger it sooner. ### Where can I see all uploads for one widget? Click that widget's View uploads link on the dashboard — the list is scoped to just that widget, so each widget keeps its own uploads separate. ### How do I know file collection is working overall? The Upload health card shows your delivery success rate over the last 30 days and flags anything that hasn't arrived, so you get a quick health check every time you open the dashboard. ## Related - [Shopify File Upload App: Let Customers Upload Files With Their Orders](https://filetoinbox.com/docs/shopify-file-upload-app.md) - [Where Uploaded Files Go: Email, Dropbox, SFTP & Cloud Storage](https://filetoinbox.com/docs/file-upload-storage-and-notifications.md) - [Add a File Upload Field to Shopify Product Pages](https://filetoinbox.com/docs/shopify-product-upload-widget.md)