# Where Uploaded Files Go: Email, Dropbox, Google Drive & More > Choose where customer file uploads are delivered on Shopify — an email notification to your inbox plus the app's built-in cloud storage, or your own Dropbox, Google Drive, OneDrive, Box or SFTP — set per upload widget. Storage & delivery · 5 min read · Updated 2026-08-01 Canonical: https://filetoinbox.com/docs/file-upload-storage-and-notifications When a customer uploads a file, two things should happen: you get told about it, and the file lands somewhere you actually work. **File To Inbox** does both — an **email notification** to your inbox for every upload, and the file itself delivered to the storage you choose. You can keep it simple with the app's built-in **Cloud storage**, or send uploads straight into your own **Dropbox**, **Google Drive**, **OneDrive**, **Box**, or **SFTP / FTP** server. This guide covers picking a destination, connecting your own account, and setting the email that gets notified. ## 1. See where your files can go On the dashboard, the **Where your uploaded files go** card lays out your two paths. **Our storage** needs nothing set up — the app keeps your files (downloadable right from the dashboard) and holds them for 365 days. **Your own storage** sends every upload straight into an account you connect. You decide which to use per widget, so different widgets can even go to different places. ![See where your files can go — #storage-destinations-card highlighted](https://filetoinbox.com/docs-assets/img/file-upload-storage-and-notifications/00-storage-card.png) ## 2. Connect your own storage account Want files in your own account? Under **Connect your own storage**, pick your provider — **Dropbox**, **Google Drive**, **OneDrive**, **Box**, or **SFTP / FTP** — and click **Connect** (or **Set up** for SFTP). The cloud providers send you through their own quick sign-in and permission screen; SFTP asks for your server details. Once the row says **Connected**, that destination is ready to pick for any widget, and you can **Reconnect** or **Disconnect** it there later. We have step-by-step guides for [Google Drive](https://filetoinbox.com/docs/shopify-file-uploads-to-google-drive.md), [OneDrive](https://filetoinbox.com/docs/shopify-file-uploads-to-onedrive.md), and [Box](https://filetoinbox.com/docs/shopify-file-uploads-to-box.md). ![Connect your own storage account — Connect your own storage buttons highlighted](https://filetoinbox.com/docs-assets/img/file-upload-storage-and-notifications/01-connect-storage.png) ## 3. Set the email that gets notified Click **Notification settings** on the dashboard to open the **Notification email** field. This is where upload alerts are sent — every completed upload pings your inbox so nothing slips by. You can enter **multiple emails** (comma-separated) to alert a whole team, and if you leave it empty it defaults to your shop email. Save when you're done. ![Set the email that gets notified — #customer_edit_notificationEmail highlighted](https://filetoinbox.com/docs-assets/img/file-upload-storage-and-notifications/02-notification-email.png) ## 4. Choose the destination for each widget Open any upload widget or page and scroll to **Storage destination**. The **Storage destination** dropdown lets you send that widget's files to **Cloud storage** (the built-in option) or any storage you've connected — **Dropbox**, **Google Drive**, **OneDrive**, **Box**, or **SFTP / FTP**. Because it's set per widget, your product-page uploads and your standalone page can land in completely different spots. ![Choose the destination for each widget — #upload_page_storageProvider highlighted](https://filetoinbox.com/docs-assets/img/file-upload-storage-and-notifications/03-storage-destination.png) ## 5. Keep each upload in its own folder Still under **Storage destination**, the **Storage folder** field sets where in your account this widget's uploads land — for Google Drive, OneDrive, and Box it defaults to a **/FileToInbox.com** folder the app creates for you. Type any folder path to override it (created automatically on first upload), and switch **Same or separate folders?** to a separate folder per upload session so each customer's files stay grouped. The **"Files from this widget will go to"** line below always shows the exact destination. ![Keep each upload in its own folder — #upload_page_separateFolder highlighted](https://filetoinbox.com/docs-assets/img/file-upload-storage-and-notifications/04-separate-folders.png) ## FAQ ### Where do customer uploads go? Every upload triggers an email notification to your inbox, and the file itself is delivered to the storage you choose per widget: the app's built-in Cloud storage (downloadable from the dashboard), or your own Dropbox, Google Drive, OneDrive, Box, or SFTP/FTP server. ### Which cloud storage providers are supported? Dropbox, Google Drive, OneDrive, Box, and SFTP/FTP — plus the app's built-in Cloud storage that needs no setup at all. Each upload widget picks its own destination. ### How do I send Shopify uploads to my Dropbox? On the dashboard, under Connect your own storage, click Connect next to Dropbox and approve the permission screen. Then open your widget, set Storage destination to Dropbox, and Save — new uploads go straight into your Dropbox. ### Can I upload customer files to my own SFTP or FTP server? Yes. Under Connect your own storage choose Set up next to SFTP / FTP and enter your server details. Once connected, select SFTP / FTP as the widget's Storage destination. ### Do I get an email when a customer uploads a file? Yes. Set the address in Notification settings (the Notification email field) and every completed upload sends an alert to that inbox. You can enter multiple comma-separated addresses to notify a whole team, and it defaults to your shop email if left empty. ### How long are files kept in the app's cloud storage? Files in the built-in Cloud storage are kept for 365 days and can be downloaded from the dashboard. If you connect your own storage — Dropbox, Google Drive, OneDrive, Box, or SFTP — you control retention. ### Can different widgets send files to different places? Yes. Storage destination is set per widget, so your product-page widget can go to Dropbox while your standalone page uses Cloud storage, for example. ### Can I keep each customer's files in a separate folder? Yes. Under Storage destination, set "Same or separate folders?" to a separate folder per upload session, so each customer's files stay grouped together instead of mixed into one folder. ### Do I have to connect any storage to get started? No. The built-in Cloud storage works out of the box with nothing to set up — connecting your own Dropbox, Google Drive, OneDrive, Box, or SFTP is optional. ## Related - [Send Shopify Customer File Uploads to Google Drive](https://filetoinbox.com/docs/shopify-file-uploads-to-google-drive.md) - [Send Shopify Customer File Uploads to OneDrive](https://filetoinbox.com/docs/shopify-file-uploads-to-onedrive.md) - [Send Shopify Customer File Uploads to Box](https://filetoinbox.com/docs/shopify-file-uploads-to-box.md) - [Shopify File Upload App: Let Customers Upload Files With Their Orders](https://filetoinbox.com/docs/shopify-file-upload-app.md) - [Find and Download Files Customers Uploaded With Orders](https://filetoinbox.com/docs/find-customer-uploaded-files.md)